WARNING: As documented in multiple news, television and web articles, these devices are non privacy oriented. Use of these devices can expose you to a host of monitoring protocols. While the VPN on these devices will change your IP address, it will not protect you from the device itself. The only way to make these devices protect your personal information is to not use them. We provide the VPN service for these devices as a convenience to customers. We don't actively recommend or support such use.
There are many features not enabled in OpenVPN Connect. We don't provide support for this software and only include the instructions below should you want to experiment with it.
Email us for the special configuration files needed to set this up.
Apple iOS devices
Get OpenVPN connect from the app store.
Download the configuration files we provided. Save them to a folder on your computer. Then extract the zip file.
The best way to get the files on your iDevice is to email them to yourself. You will have to email each file you wish to install separately. Below is what will appear in your email when you receive it.
Touch the image and you will see this.
Now touch 'Open in OpenVPN'
It will open the application and you will see this image.
Touch the green plus sign and the next image will appear.
Enter your user id and password. You can touch the save slider to save your password. Then you can touch the connect slider. You will see status of 'connected' and a check mark next to it:
The VPN icon will appear at the top of your screen:
You can add additional configurations the same way
1. Download and install the app 'OpenVPN for Android' from the Google play store. Be sure to pick this exact application as there are other versions available. Do not use OpenVPN Connect.
2. Download the configuration file we sent you..
Extract the files to a folder on your computer so you have access to them.
3. For most types of Android devices, you connect the device to your computer with a USB cable. Then access it on your PC like an external drive. Copy the configuration files to your Android device and put them on the device's SD card. You will see that when you connect the device with the USB cable.
Here’s how it looks on a Mac.
Create the folder named OpenVPN
Drag and drop the files from the folder you created in step 2 to the OpenVPN folder you created on the Android device.
Here is how it looks on a Windows computer.
When you look at the OpenVPN folder it will look like the image below. Again, just drag and drop the files from the folder you created in step 2 to the OpenVPN folder you created on the Android device.
Once the files are on your Android device, load the 'OpenVPN for android' application and you will see this screen.
Touch 'VPN Profiles' and this screen will appear.
Touch 'IMPORT' to bring in one of your profiles.
Touch the folder where you copied the configuration files. On this device, they are in a folder called 'OpenVPN'.
Choose the configuration you’d like to add then touch 'Select' at the bottom of the screen.
The next screen will show this.
On the screen that appears Touch 'BASIC'
You will see the screen below.
Change 'Type' to User/PW
Then add your user id and password as shown below.
This is what the screen looks like after you add your user id and password.
Press the back button on your device to make a change to routing
On the routing option, check the 'Use default Route' box
Use the back button again.
Then choose the encryption option, and then TLS direction. Choose 1 and then press the back button
Push the back button again to get to the Profile.
You may see this screen the first time you choose to connect with a profile.
Choose 'I trust this application' and then 'OK'
When you touch the new profile you created, this screen will appear:
You can now connect to the VPN location you just set up
When connected, you will see the connected icon in the upper left.