• Once we process your order, we will send you a welcome email
  • Use the download link in that email to download the software
  • Save it to your desktop
  • Double click on the file you just saved
  • On the screen that opens double click on Tunnelblick
  • Enter your Mac password in the permissions screen that appears - the screen has a padlock image on it
  • You will see a screen named Installation Succeeded - Click Launch
  • The Tunnelblick icon will appear at the upper right of your screen


  • Click on the Tunnelblick icon and the server list will drop down
  • Pick a server
  • If a screen with a padlock image on it appears, you will need to enter your Mac password
  • Next, a screen that has a picture of a tunnel will appear
  • Enter your user VPN user name and password
  • Click on Save in Keychain if you don't want to enter this information each time
  • When the Tunnelblick icon turns white you are connected


  • Should you need assistance, please include a log of the connection to speed up the troubleshooting process.

    To capture a log click on the Tunnelblick icon in the upper right of your screen. Click on Details. Highlight the entire log that appears (you may have to scroll down) and copy and paste into your email.

    Customer Service Hours: 8:00-17:00 (GMT -8) Email: